We're Here to Help
School Sync support is available through multiple channels to ensure you get help when you need it.
Get in Touch
Email & Support Ticket
Response within 12 hours
Any day, any time
Phone Support
Mon – Fri, 9:00 AM – 6:00 PM
Local Time
Response any time
24 / 7
Types of Support We Provide
Training Support
User onboarding, refresher training sessions, and role-based guidance to ensure your team is confident using School Sync.
Operational Support
Assistance with login issues, workflow questions, marks processing, fee management, and report card generation.
Knowledge Resources
Self-service FAQs, quick guides, video tutorials, and comprehensive documentation for common questions and issues.
Escalation Support
Critical issues are handled with priority escalation. We guarantee response times based on severity levels in our SLA.
Technical Support
Assistance with system configuration, integrations, performance issues, and any technical challenges your team encounters.
Data Migration Support
Guided support for migrating existing student, finance, and academic data into School Sync using validated templates and reconciliation checks.
Our Support Guarantee
Critical Issues
System outages or critical functionality issues
1 Hour
Response time
Urgent Issues
Significant operational issues affecting workflows
4 Hours
Response time
General Support
Questions, feature requests, and general inquiries
24 Hours
Response time
Still Have Questions?
Our support team is ready to help. Submit a question or contact us directly.